Privacy Policy

1. Overview & Data Controller

PlumbingIQ (“we”, “our”, “us”) is committed to protecting the privacy and personal data of our users. This Privacy Policy explains what personal data we collect, why we collect it, how it is stored, and your legal rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection legislation, PlumbingIQ acts as the Data Controller for the personal data collected through plumbingiq.co.uk.

2. Information We Collect

We collect only the minimum personal data required to provide our educational and testing services:

3. Google Analytics & Cookies

We use Google Analytics (GA4) to understand how students navigate the platform, which lessons receive the most study time, and where performance drops occur. Google Analytics uses cookies to gather standard internet log information and visitor behaviour data in an anonymised manner.

You can disable Google Analytics cookies through your web browser preferences or by installing the official Google Analytics Opt-out Browser Add-on.

4. Third-Party Data Processors

We do not sell, rent, or trade your personal data. We share data solely with trusted infrastructure service providers who act as Data Processors on our behalf under strict data processing agreements:

• Database: Cloud database and authentication infrastructure. Stores encrypted user account UUIDs, module progression, and examination responses. Data is hosted in secure, enterprise-grade data centres.
• Stripe: Payment processor. When you purchase a lifetime pass, payment details are submitted directly to Stripe. We do not store or process payment card numbers on our servers.
• Google LLC (Google Analytics): Aggregated and anonymised usage analytics to diagnose platform stability and lesson engagement.

5. Data Retention & Deletion

We retain your account and revision progress data for as long as your account remains active so that you can resume studying, review past mock exams, and access course maps across academic years.

If you wish to delete your account and all associated test scores, you can request full erasure at any time by emailing us. We will delete all personal records from our databases within 30 days, subject only to statutory tax record retention obligations for financial transactions.

6. Your Rights Under UK GDPR

Under the UK Data Protection Act 2018 and UK GDPR, you have the following enforceable rights:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): You can request that we wipe your user profile and exam history.
• Right to Restrict Processing: You can request that we suspend processing your data under certain circumstances.
• Right to Data Portability: You can request an export of your examination records in a structured format.

To exercise any of these rights, please contact our Data Protection representative at privacy@plumbingiq.co.uk. We do not charge a fee for responding to standard requests.

7. Complaints & Regulatory Authority

If you believe that your personal data has been handled improperly or in breach of UK law, you have the right to lodge a complaint with the UK supervisory authority.

8. Contact Us

For any questions or privacy enquiries:
Email: support@plumbingiq.co.uk