Refund Policy

1. Overview of Purchases

PlumbingIQ Pro is sold as a one-time payment of £19. There are no recurring monthly charges, automatic renewals, or hidden fees. Payment grants you immediate, lifetime access to all Level 2 and Level 3 lessons, interactive knowledge checks, flashcards, and mock exam simulators.

All payments are securely processed by Stripe Payments UK, Ltd. We do not store or process your debit or credit card details on our servers.

2. Refund Eligibility Criteria

To qualify for a refund under our 7-Day Guarantee, the following conditions must be met:

• Timeline: Your refund request must be sent by email within 7 calendar days of the original purchase timestamp.
• Fair Usage: To prevent abuse of our proprietary 3500+ question bank, you must have completed fewer than three (3) full mock examinations prior to requesting the refund.
• Account Good Standing: The account must not have breached our Terms of Service (including unauthorised account sharing, credentials resale, or automated content scraping).
• Original Purchase: Refunds are only available for purchases made directly through our official Stripe checkout on plumbingiq.co.uk.

3. How to Request a Refund

Requesting a refund is quick and straightforward. You do not need to fill out complex forms:

While feedback on how we can improve is always appreciated, no lengthy explanation or justification is required if you meet the eligibility criteria.

4. Processing Times & Payout

Once your request is received and verified:

• Immediate Approval: We review and approve eligible requests within 24 to 48 hours on business days.
• Stripe Refund Transfer: The refund is submitted directly through Stripe back to your original payment method (debit card, credit card, Apple Pay, or Google Pay).
• Bank Clearing Time: Depending on your bank or card issuer, funds typically appear back on your bank statement within 5 to 10 business days.
• Access Termination: Upon processing the refund, Pro access on your account will be revoked, returning your account to the free tier.

5. UK Statutory Rights & Digital Content

Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers usually have a 14-day statutory right to cancel an online order.

Because PlumbingIQ delivers immediate, unhindered access to digital question banks and educational media, you consent to digital delivery beginning immediately at the point of purchase. Our voluntary 7-Day Money-Back Guarantee is offered in addition to your statutory rights under UK consumer protection laws. Nothing in this policy affects your legal rights in relation to digital content that is faulty or not as described under the Consumer Rights Act 2015.

6. Chargebacks & Payment Disputes

If you have any billing issues, double-charges, or questions about your purchase, please contact us directly at support@plumbingiq.co.uk before opening a chargeback or dispute with your bank or credit card provider.

Filing a bank dispute can take up to 90 days for banks to resolve and locks funds in escrow. Contacting our support team allows us to resolve any legitimate refund request within 24 to 48 hours.

7. Contact Us

If you have questions regarding this Refund Policy or need assistance with your purchase, please contact us: